Multi tenant Hosted PBX

Multi tenant Hosted PBX Service - is the most modern, convenient and affordable solution for improving telephone network capabilities in your office. It allows you to use all the benefits of the diversity of modern telephony without buying additional equipment. In connection Multi tenant Hosted PBX will require no more than 10 minutes. Multi tenant Hosted PBX offers many options: from call recording and statistics to dynamic routing and automated services;




Multi tenant Hosted PBX


Key benefits



Multi Tenant Hosted PBX features

We will show you the way to Success!

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Initial Cost Savings

You do not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a Multi tenant hosted PBX solution the office telephone system is operated and maintained by us.


Ongoing Cost Savings

Typically, a Multi tenant hosted PBX implementation is significantly more cost-effective over the long run than a traditional PBX. These ongoing savings are in addition to the initial savings on capital outlay..



Geographical Flexibility

Employees can work from anywhere when your office phone system is virtual. You can have employees working from home, other offices, mobile phones, and even overseas.


Local Presence

Multi tenant hosted PBX systems allow you to get local virtual numbers in cities where you are not physically located which allows you to create a virtual presence or open a virtual office in New York or the UK.




Credibility

For small businesses a virtual system can give them instant credibility by presenting their customers with a professional sounding telephone solution. Traditional telephone systems are generally cost-prohibitive for smaller organizations.


Scalability

Traditional phone systems are limited by how many users they can handle as well as how many lines you have purchased from your local telephone provider. Virtual systems can expand and grow with your business, as you need them to.



Instant Setup

A Multi tenant hosted PBX solution you can have up and running very quickly compared to a traditional telephone system.


Ease of Use

End-user management of a Multi tenant hosted PBX is far user-friendlier than is the case with traditional solutions. Intuitive web interfaces mean that anyone can manage, monitor and make changes to the service at any time, without needing any specialized skills or experience.


Multi Tenant Hosted PBX features
Who will benefit from Multi tenant hosted PBX

  • Ability to manage company remotely
  • Ability to connect / integrate several offices into one grid
  • Initial cost saving

  • Ability to monitor workflow of entire company and individuals in real time
  • Ability to generate reports on the calls and call queues
  • Ability to manage call recording

  • Contact list
  • Full control over Outgoing / incoming calls
  • CRM integrated
  • Calling from web widgets
  • Simple and easy to use interface

  • High availability
  • High scalability
  • Secure from : SQL injection, cross-site scripting (XSS), Cross-site Request Forgery Prevention (CSRF) and cookie manipulation
  • Easy and fast configuration


Key Features

The Voice Menu or IVR (Interactive Voice Response)

IVR is one of the most important features of a PBX and allows callers to interact with Multi tenant hosted PBX by pressing keys on their own phone ( DTMF tones ). This means that callers can route their calls to the correct agents or departments and receive the information that they need, 24 hours a day, without the need of costly human agents. For a business, the implementation of a Voice Menu will greatly improve its customers' experience and reduce its operating costs.

Multi tenant hosted PBX allows you to customize your Voice Menus by recording or uploading custom messages that are played to the caller. Typically, this message would include information pertaining to extension numbers to connect with people or departments.


DID and Toll Free numbers

Multi tenant hosted PBX offers a vast selection of Global Local and Toll-free numbers in 70 countries and a thousand of area codes. This means that you can have a local voice presence both nationally and internationally, giving your business a truly global footprint.


Voicemail

Unified Voicemail is a mailbox in which callers may leave voice messages, similar to a home answering machine. In the case of Multi tenant hosted PBX, recorded messages are immediately forwarded as a voice file attachment to an email address that you specify, allowing you to retrieve voice messages wherever you are.

Multi tenant hosted PBX allows you to record or upload custom messages that are played to the caller when you are not available to answer the call. This message can give instructions to the caller to leave a voice message or may provide other available options, such as listing alternative contact phone numbers.


Call recording

This feature allows you to silently record phone calls in real-time. The call contents are sent to a predefined email address as a voice file attachment after the termination of each call. Call recording is useful in many situations, including reviewing the contents of calls for legal or other reasons, improving customer service, assisting with staff training and compliance with regulatory requirements.


Queue

Queues allow you to manage and process a large number of incoming calls (e.g in a call center). Typically, these callers need to be connected with a particular department, such as sales or support. Incoming calls are queued, and then the calls are distributed to the agents logged into that queue. When using Multi tenant hosted PBX, these agents may be either locally or remotely located, and they may even receive calls while traveling.

Queues fulfill a critical and necessary function in many businesses and must therefore be feature-rich and flexible. When using queues with Multi tenant hosted PBX, we offer a selection of ring strategies that are used to define how calls are distributed between queue members, options for playing music-on-hold or other messages to queued callers, and a configurable timer that defines the maximum time that a caller may wait in a queue until the call is sent to the voice mail


Softphones for PC and all mobile platforms

Doox softphones are multifunctional VoIP applications for PCs , Mac OS and all mobile platforms. The software fully ingegrated with Hosted PBX platform


Conference

Conference Room feature allows a group of 10 people to participate in phone call, forming a virtual meeting room. Each person will be able to speak and listen to the group, allowing you to host events such as training programs and team meetings.

Multi tenant hosted PBX includes integrated conferencing facilities, allowing you to hold conferences without involving a third-party provider. Conferences are easily set up at your convenience, and access is restricted to participants who have the appropriate PIN code before they are allowed to join the conference.


Flexible API

Multi tenant hosted PBX comes with flexible JSON API to integrate any third party software.Weather is a CRM or a softphone or even a simple contact book it can be easily integrated with Multi tenant hosted PBX


Features

 Call Answering & Call Routing


  • Auto-attendant (virtual receptionist)
  • Custom greeting
  • Custom Music/info-on-hold
  • Ring Groups
  • Ring Groups SLA
  • Ring Groups Holidays
  • Direct Inward Dial (DID)
  • Virtual extensions
  • Follow-me calling
  • Phone-type freedom
  • Caller ID for group
  • Caller ID for extension
  • Caller ID Blocking

 Call Centers & ACD Queuing


  • Real Time inbound call Dashboard
  • Real time agent call monitoring
  • Agents profile
  • Agents Missed calls
  • Agents Missed calls notification
  • Agents Missed calls notification plugin
  • Agents Incoming calls stats
  • Local and Remote Call Agents
  • Address book for agents
  • Web callback Callback for agents
  • SMS for agents
  • ACD queueing
  • Even load distribution
  • Self-managed agent presence
  • Skills-based call routing
  • Queue optimization
  • Queue logs
  • Agent wrap-up time

  System Configuration & Management


  • Central business number
  • Extension options
  • Video Calling support
  • Fax with no fax machine
  • Call recording
  • Easy web-based management
  • Unlimited PBX scalability
  • Realtime monitoring
  • Multi-number option
  • No busy signals

 Conferencing & User Experience


  • Open Conference Bridging
  • Closed Conference
  • Conference recording
  • Flexible Mp3-based System
  • SMS Messaging
  • Text-to-Speech
  • Voicemail
  • Voicemail to email notification
  • DID mapping & Managing
  • Missed calls
  • Missed calls notification
  • Missed calls notification plugin
  • Callback
  • Web Callback
  • Call from web
  • Call Blocking


What to see it in live action ?

Please submit a request for a test drive.
Request a demo

Process

1.Client

Incoming call from client

2.Virtual DID number

Call is placed onto Virtual DID or Toll Free number

3.PBX

The PBX takes care of the Call

4.Ring Group

The call is being forwarded to a Ring or Hunt group

5.Agent

The call is being answered by agent


Pricing

Starter

19.648 € / Month

  • 5 Agents
  • 1 Local number
  • International number
  • 100 Mb Recording
  • 500 Mb Webdisk

Basic

55.728 € / Month

  • 10 Agents
  • 5 Local number
  • International number
  • 1 GB Recording
  • 2 GB Webdisk

Premium

82 € / Month

  • 40 Agents
  • 10 Local number
  • 1 International number
  • 5 GB Recording
  • 10 GB Webdisk

Ultimate

180.4 € / Month

  • 150 Agents
  • 20 Local number
  • 3 International numbers
  • 10 GB Recording
  • 20 GB Webdisk
Screenshots
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  • Multi tenant hosted pbx
  • Multi tenant hosted pbx
  • Multi tenant hosted pbx

Our clients and partners

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