Insurance


Insurance industry is all about availability and easy access. Nevertheless, whichever solution you choose to utilize – incoming, outgoing or mixed – upgrade your business with LimeLine solutions and enjoy the benefits today!

LimeLine and the Insurance Industry

Insurance business concerns all aspects of life: home, health, dental, automobiles, finances and many others. Your clients should be able to trust you with their personal and business affairs. Insurance companies manage finances regularly therefore in case of crisis clients may want to get in touch with you on the subject of their insurance right away.

Is your business available for the clients 24/7? Do you have a solution to run your client database among a few offices? Are you protecting confidential client data well enough?

Welcome to LimeLine ACD Call Center Software solution! Together we will find the right answers and solutions to all of these questions.


Advantages

Safety

PCI DSS (white paper link) compliance standards protect electronic payments and all other financial activities via LimeLine system.

Accessibility

Virtual PBX by LimeLine works without any faults which allows for a lot of clients to stay in contact and entirely receive your services. This solution can easily be accessed at any place thanks to being cloud-based.

CRM Integration

LimeLine software can be altered especially for your solution and any CRM required, equally web and client based, for your contact DB to get a quick access and require minimum time for migrating purposes.

Setting-up

LimeLine ACD Call Center setting-up requires a few basic things – a headset, a computer and Internet connection per a call center rep. There is no need in particular infrastructure or hardware.

Support

We are more than happy to train your staff on how to use our solutions based on client service and technical support.

Cost-savings

LimeLine cloud-based solution significantly helps to save funds, especially in comparison with classical call centers. This, of course, increases effectiveness and improves overall business results due to complete adaptability of the solutions that we provide for your kind attention.


Application

Whenever there is an incoming call to an insurance company, most of them are often bounced from one insurance rep to another in search of required information. IVR (Interactive Voice Response) saves a lot of time to existing and perspective clients once you start using it for your company.

It is strongly advised to customize outgoing campaigns, adjusting insurance inquires and keeping posted the clients on their individual cases and any changes that take place.

With thought-through campaigns a solution called Predictive Dialer (PD) will be of great assistance to quickly recognize answering machines, no-answers, faxes and busy lines and will reach intended contacts almost in no time.

Remain in contact with your current and future clients on various contact channels like social media, text, voice, chat etc.

An auto-attendant is another solution that should facilitate you with missed calls. Its main feature is to pass on a call to cell voicemail and outgoing numbers.

Such a “pause” will enable you with an opportunity to thoroughly study every complicated insurance issue directed to you from the callers.

Lastly, LimeLine ACD Call Center allows for your insurance reps to quickly and easily access the solution from any place in the world where there is Internet connection, whenever there is such a need.



Why are we special?

LimeLine will provide you with a unique chance to manage and evaluate your staff, considering archived and real-time data.

Statistics and reports done in real time will enable you with a complete control of the workflow process from practically any place on earth. Such information can be kept archived in the system for more than 90 days. You can find the list of features that will be necessary for increased effectiveness of your team on our site.