E-Commerce


Modern society has a vast field for shopping with various options to choose from. Always remain on top with supreme LimeLine eCommerce solutions!

LimeLine and the  E-Commerce

Call centers are now more often referred to as contact centers, and the reason for that is eCommerce, which dictates to business owners how to stay in touch with clients. What does eCommerce imply to? Basically this is a kind of industry where business is run over Internet with the help of chat, social media and the web. Web-based business owners particularly care for being able to offer sales and client support that is effortlessly accessible.

When your business is web-based, your contact center reps are often located at different spots. In such a case how do you make sure that your organization is capable of managing clients on various contact channels, and not only voice? And what is your approach on enabling your contact center reps to work as a single team, despite of physically working apart? The World Wide Web is available non-stop and what about your company?

Welcome to LimeLine ACD Call Center!


Advantages

Safety

PCI DSS (white paper link) compliance standards protect electronic payments and all other financial activities via LimeLine system.

Accessibility

Multi Tenant Cloud PBX by LimeLine works without any faults which allows for a lot of clients to stay in contact and entirely receive your services. This solution can easily be accessed at any place thanks to being cloud-based.

CRM Integration

LimeLine software can be altered especially for your solution and any CRM required, equally web and client based, for your contact DB to get a quick access and require minimum time for migrating purposes.

Setting-up

LimeLine ACD Call Center setting-up requires a few basic things – a headset, a computer and Internet connection per a call center rep. There is no need in particular infrastructure or hardware.

Support

We are more than happy to train your staff on how to use our solutions based on client service and technical support.

Cost-savings

LimeLine cloud-based solution significantly helps to save funds, especially in comparison with classical call centers. This, of course, increases effectiveness and improves overall business results due to complete adaptability of the solutions that we provide for your kind attention.


Application

Have social media widgets installed on your company website and enable potential customers to get in touch with you immediately, without having to use another browser. Quickly connect with existing and perspective clients on various contact channels like chat, social media, voice and text.

LimeLine cloud-based contact center solution offers your reps to access our software solution distantly at any place whenever required.

Any inbound callers will find the data they require or will be directed to the

rep, who is most capable of helping them with their payment or client service matter, utilizing a customized IVR solution as well as our skills-based routing technology.

Remember to alter unlimited call scripts for all of your outbound calling campaigns. Modify follow-up calls, make your sales interactivities more personal and always collect feedback.

However, with all kinds of campaigns the PR (Predictive Dialer) will easily define fax machines, busy lines, no answers and answering machines and will help you get in touch with intended recipients really fast.

The Auto-Attendant solution will make sure that no call is lost by sending the calls to an external number or mobile voicemail. With this technology you won’t miss an incoming customer ever again.



Why are we special?

With our ACD Call Center you get a unique possibility to manage and measure your workforce considering historical and real-time data. Real-time statistic and reports will enable you with entire control of the workflow process from practically any place. The reports can be archived and stored in the system for over 90 days. Check out the list of features necessary for your team productivity that are now available on our website.