ACD Call Center

ACD Call Center provides one of the most comprehensive and state-of-the-art cloud-based call center software solutions. ACD Call Center gives you everything you need to create that seamless, one-to-one customer experience. Delivered from the cloud, this scalable and flexible solution lets you put the customer experience front and center while supporting your ongoing business growth.





Modern Solution

Inbound and outbound call center.



ACD Call Center features

We will show you the way to Success!

Give us a chance and we will prove our efficiency! We will show you the way to Success!


Initial Cost Savings

You do not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a Virtual Call Center solution the office telephone system is operated and maintained by us.


Ongoing Cost Savings

Typically, a Virtual Call Center implementation is significantly more cost-effective over the long run than a traditional Call Center. These ongoing savings are in addition to the initial savings on capital outlay..



Geographical Flexibility

Employees can work from anywhere when your office phone system is virtual. You can have employees working from home, other offices, mobile phones, and even overseas.


Local Presence

Multi Tenant Cloud PBX systems allow you to get local virtual numbers in cities where you are not physically located which allows you to create a virtual presence or open a virtual office in New York or the UK.




Credibility

For small businesses a virtual system can give them instant credibility by presenting their customers with a professional sounding telephone solution. Traditional telephone systems are generally cost-prohibitive for smaller organizations.


Scalability

Traditional phone systems are limited by how many users they can handle as well as how many lines you have purchased from your local telephone provider. Virtual systems can expand and grow with your business as you need them to.



Quick Setup

A Virtual Call Center solution can have you up and running very quickly compared to a traditional telephone system.


Ease of Use

End-user management of a Virtual Call Center is far more user-friendly than is the case with traditional solutions. Intuitive web interfaces mean that anyone can manage, monitor and make changes to the service at any time, without needing any specialized skills or experience.


ACD Call Center features

Who will benefit from Virtual Call Center

  • Ability to manage company remotely
  • Ability to connect / integrate several offices into one grid
  • Initial cost saving
  • Initial cost saving

  • Ability to monitor workflow of entire company and individuals in real time
  • Ability to generate reports on the calls and call queues
  • Ability to manage call recording

  • Contact list
  • Full control over Outgoing / incoming calls
  • CRM integrated
  • Calling from web widgets
  • Simple and easy to use interface

  • High availability
  • High scalability
  • Secure from : SQL injection, cross-site scripting (XSS), Cross-site Request Forgery Prevention (CSRF) and cookie manipulation
  • Easy and fast configuration


Features

The Voice Menu or IVR (Interactive Voice Response)

IVR is one of the most important features of a Call Center and allows callers to interact with Virtual Call Center by pressing keys on their own phone ( DTMF tones ). This means that callers can route their calls to the correct agents or departments and receive the information that they need, 24 hours a day, without the need of costly human agents. For a business, the implementation of a Voice Menu will greatly improve its customers' experience and reduce its operating costs.

Virtual Call Center allows you to customize your Voice Menus by recording or uploading custom messages that are played to the caller. Typically, this message would include information pertaining to extension numbers to connect with people or departments.


DID and Toll Free numbers

Virtual Call Center offers a vast selection of Global Local and Toll-free numbers in 70 countries and a thousand of area codes. This means that you can have a local voice presence both nationally and internationally, giving your business a truly global footprint.


Voicemail

Unified Voicemail is a mailbox in which callers may leave voice messages, similar to a home answering machine. In the case of Virtual Call Center, recorded messages are immediately forwarded as a voice file attachment to an email address that you specify, allowing you to retrieve voice messages wherever you are.

Virtual Call Center allows you to record or upload custom messages that are played to the caller when you are not available to answer the call. This message can give instructions to the caller to leave a voice message or may provide other available options, such as listing alternative contact phone numbers.


Call recording

This feature allows you to silently record phone calls in real-time. The call contents are sent to a predefined email address as a voice file attachment after the termination of each call. Call recording is useful in many situations, including reviewing the contents of calls for legal or other reasons, improving customer service, assisting with staff training and compliance with regulatory requirements.


Queue

Queues allow you to manage and process a large number of incoming calls (e.g in a call center). Typically, these callers need to be connected with a particular department, such as sales or support. Incoming calls are queued, and then the calls are distributed to the agents logged into that queue. When using Virtual Call Center, these agents may be either locally or remotely located, and they may even receive calls while traveling.

Queues fulfill a critical and necessary function in many businesses and must therefore be feature-rich and flexible. When using queues with Virtual Call Center, we offer a selection of ring strategies that are used to define how calls are distributed between queue members, options for playing music-on-hold or other messages to queued callers, and a configurable timer that defines the maximum time that a caller may wait in a queue until the call is sent to the voice mail


Softphones for PC and all mobile platforms

Doox softphones are multifunctional VoIP applications for PCs , Mac OS and all mobile platforms. The software fully ingegrated with Cloud Call Center platform


Conference

Conference Room feature allows a group of 10 people to participate in phone call, forming a virtual meeting room. Each person will be able to speak and listen to the group, allowing you to host events such as training programs and team meetings.

Virtual Call Center includes integrated conferencing facilities, allowing you to hold conferences without involving a third-party provider. Conferences are easily set up at your convenience, and access is restricted to participants who have the appropriate PIN code before they are allowed to join the conference.


Flexible API

Virtual Call Center comes with flexible JSON API to integrate any third party software.Weather is a CRM or a softphone or even a simple contact book it can be easily integrated with Virtual Call Center


What to see it in live action ?

Please submit a request for a test drive.
Request a demo

Process

1.Client

Incoming call from client

2.Toll Free number

Call is placed onto Toll Free number

3.ACD Call Center

The ACD Call center takes care of the Call

4.Queue

the call is being forwarded to Queue

5.Agent

the call is being answered by agent


Pricing

Starter

19.648 € / Month

  • 5 Agents
  • 1 Local number
  • International number
  • 100 Mb Recording
  • 500 Mb Webdisk

Basic

55.728 € / Month

  • 10 Agents
  • 5 Local number
  • International number
  • 1 GB Recording
  • 2 GB Webdisk

Premium

82 € / Month

  • 40 Agents
  • 10 Local number
  • 1 International number
  • 5 GB Recording
  • 10 GB Webdisk

Ultimate

180.4 € / Month

  • 150 Agents
  • 20 Local number
  • 3 International numbers
  • 10 GB Recording
  • 20 GB Webdisk

Screenshots
  • Multi tenant hosted pbx
  • Multi tenant hosted pbx
  • Multi tenant hosted pbx
  • Multi tenant hosted pbx